How long will it take for my order to be shipped?
We know you're excited to receive your Daughters of Dusk order as quickly as possible, which is why we ship our orders within 1-5 days from our workshop.
When will I know if my order has shipped?
You’ll get a shipping confirmation email from us once your pieces are on their way.
You’ll get a shipping confirmation email from us once your pieces are on their way.
Why hasn't my package moved?
Keep an eye on the tracking link for a couple of days. If it still hasn’t moved, your local post office will have the best idea of where your package will be. Still don’t have an answer? An online enquiry can be placed via the Australia post website here
Keep an eye on the tracking link for a couple of days. If it still hasn’t moved, your local post office will have the best idea of where your package will be. Still don’t have an answer? An online enquiry can be placed via the Australia post website here
I’ve emailed your team and haven’t got a reply yet.
Our current response time is 2-3 business days. We have a high volume of messages and we appreciate your patience while we answer every message in the order we receive them.
Our current response time is 2-3 business days. We have a high volume of messages and we appreciate your patience while we answer every message in the order we receive them.
Do you accept returns/refunds?
If you are unhappy with your purchase, we will happily provide you with a store credit if the below requirements are met. Please follow this link for more details.
I've changed my mind can I cancel my order?
You can only cancel the order if it has not been processed/made.